Featured Article


American Airlines to Shutter Call Center
Article Audio

1:01 minutes (0.98 MB)
Download this Article
Share this Content

American Airlines is to close its call center in Windsor, but the company says the 500 employees there will be offered alternative work – most of it out of state. 

The Windsor center handles reservations for American Airlines, but the global recession has hit air travel hard, and the carrier says its capacity has reduced by more than 7% in the last year.  It’s consolidating its reservations system to three centers in Texas, Arizona and North Carolina.  The 500 employees at Windsor will be offered jobs at one of those centers if they can relocate.  If not, says spokesman Billy Sanez there is an option to work from home. 

"We have a program which currently we are executing across the United States with home based reservation agents, which is very successful.  It gives people the flexibility to work from their house, and offer great customer service to our passengers."

American Airlines moved its reservation center to Windsor in 2002 – before that the carrier had an operation in Hartford for more than two decades.  The airline has two years left on its lease at the Windsor building, and will look for another company to sublet as it closes down.